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PANEL: Digital Services

A talk by Thomas Moore, Alexander Holt, Philippa Manley and David Wilde
Made Tech, Digital Directorate, The Scottish Government, HM Passport Office and formerly Westminster City Council & Essex County Council

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About this talk

Best practice citizen-centric digital service design, roll-out and development.

Each speaker presents individually, before coming together for our panel on 'Digital Services'.

Thomas Moore: 'Accelerating public sector digital service delivery'. In this presentation, Thomas will be exploring three key enablers for accelerating digital services delivery in the public sector. With a focus on adopting modern technology delivery practices, organising teams around whole problems, and widening the diversity of your multidisciplinary teams, Thomas will introduce how each of these approaches can allow your own organisation to maximise your digital delivery teams’ effectiveness in delivering the right solutions to meet service user needs

  1. Adopting modern technology delivery practices such as beginning with a user-led approach and using agile methodologies enables your teams to accelerate the delivery of digital services.

  2. When existing internal systems do not lend themselves to solving a whole user problem, by up-skilling and organising our teams to address a whole user problem first before we start working with existing systems, our solution is less likely to be held back by legacy.

  3. Assembling diverse teams encourages innovative thinking, checks biases that predispose teams towards the same kinds of solutions and helps to improve the accuracy of joint decisions.

Made Tech is offering GovX Digital attendees a free download or request a free hard copy (for public sector employees only) of two thought leadership books.

Building High Performance Agile Teams: click here to download. To request a hard copy please click here

Modernising Legacy Applications in the Public Sector: click here to download. To request a hard copy please click here

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Thomas Moore

Expert in public sector digital service delivery

David Wilde

Experienced former local government CIO and Executive Director, and NHS Trust Board Member.

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Scottish Government
HM Passport Office

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